Common PC Problems and Possible Solutions

This document contains information about common computer problems
and some tips that may help you to fix them. If, after trying some of these
suggestions, you are still encountering difficulties then CareOnLine may
be able to help you.

Contents
1) My internet connection is not working
2) My computer is really slow.
3) My printer is not working
4) My printer is producing blank or illegible copies
5) Using Windows Vista Help (Vista only)


1) My internet connection is not working.

If your internet connection has been working normally and then suddenly
appears to stop working here are some things you can check.

• Check that the cables are all connected and have not been
accidentally pulled out.
• Unplug your modem router* from the electricity supply, wait for
about 10 seconds then plug it back it. Reboot your computer and try
your connection again.
• You may want to make a phone call to your Internet Service
Provider (i.e. BT, Tiscali, Virgin, AOL etc) to check that they are not
having any technical issues that could be affecting your service.